Frequently asked questions
Find answers to the most common questions about our services, orders, shipping and more.
Animal MAX is a B2B distributor specialising in premium pet products. We work exclusively with industry professionals: veterinary clinics, pet shops, grooming salons, specialist stores, department stores and online shops.
We do not require our customers to place a minimum order. We understand that every business has different needs and we want to adapt to them. You can order exactly what you need.
Orders are prepared within 24 business hours. We have a central warehouse in Barcelona with over 2,500 references in stock, which allows us to guarantee fast and efficient preparation.
Shipping costs vary depending on the destination and order volume. For orders above certain amounts, we offer free shipping. Contact our sales team to find out the specific terms for your area.
We distribute carefully selected premium brands: FuzzYard (fashion and accessories for dogs and cats from Australia) and Kit Cat (food and hygiene for cats from Singapore). Each brand has been chosen for its exceptional quality and differentiation in the market.
You can place orders through our B2B online platform, by phone (+34 93 703 86 86) or by email ([email protected]). If you do not yet have access to the platform, request your B2B access and we will set you up within 24 hours.
Yes, we have brand training videos that will help you highlight the key selling points of the products. In addition, our team offers personalised advice based on our experience with multiple types of customers in different countries.
Yes, we accept returns of products in perfect condition within the established deadlines. Contact our customer service team to arrange any return or resolve any issue.
Yes, we distribute to more than 20 countries across Europe. Our logistics hub in Barcelona allows us to efficiently serve customers throughout the region. We have over 12,000 active customers in Europe.
You can contact us by phone (+34 93 703 86 86), email ([email protected]) or by visiting our facilities at Carretera de Rubí 324, 08228 Terrassa (Barcelona). Our opening hours are Monday to Thursday from 8:30 to 18:00 and Fridays from 8:30 to 13:30.